Recent Updates and Insights
Orchard Cottage Dental Surgery welcomes Dr Susie Lauder to the practice. After qualifying from Dental School, Susie worked in a Guildford Dental Practice as an associate Dentist.
We are thrilled to also introduce our trainee nurse Abigail Long.
Our Services
Our services are extensive and include all aspects of modern cosmetic dentistry. We offer:
• Family Dentistry
• NHS for Children
• Preventive Care
• Tooth Whitening
• Veneers
• Crowns
• Bridges
• White Fillings
• Sports Mouth guards
• Dentures
• Endodontics
• Dental plans including Denplan Essentials
• Hygienist Services
• Specialist Referrals
• Second Opinions
• We stock a full range of oral health care products at very competitive prices, please ask.
• Simplyhealth, we are proud of our accreditation
• Facial aesthetics
Let us help you realise your smile potential and improve your dental health.
Prevention is better than cure and protecting your teeth minimizes the amount of dental treatment you need.
To help us we place great emphasis on teamwork with our hygienist. Our prevention program will include advice on a diet and healthy eating. Smokers will be encouraged to understand the detrimental effects of smoking on oral health and advised to stop or at least reduce.
Dental treatment for adults is carried out privately at this practice. However children under 18, or under 19 and in full-time education and exempt patients receive free treatment on the NHS as we have NHS funding at Orchard Cottage Dental Surgery.
Emergency
Should you have a dental emergency during practice hours please call 01372 363670 and we will endeavour to see you within 24 hours. You may not see your usual dentist but we will aim to deal with the immediate problem. Should you have a dental emergency outside of practice hours, please call the Out of Hours Service on 111.
Click these useful websites for information:
Opening Hours
Monday 7.30am - 1pm 2pm - 5pm
Tuesday 7.30am -5pm
Wednesday 7:30am - 5pm
Thursday 7:30am - 2pm
Friday 8:30am - 3.30pm
Thursday afternoon in house training.
Meet the Team
Welcome, our experienced, friendly team look forward to providing you with high quality services and commitment to preventive dental care.
How We Can Help You
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We will listen to you and discuss any concerns.
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We will treat you with respect and compassion.
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We will offer treatment options where possible and give information to help you decide what best suits you.
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We will give you a treatment plan with cost in writing.
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We will maintain patient confidentiality.
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We will continue to develop our professional skills and are committed to ongoing training for all of our team.
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We will keep you with the same dentist unless you request a change.
How You Can Help Us
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Please keep us updated regarding your address, telephone numbers, medical and social history.
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Please treat us with courtesy and respect. Abusive or aggressive behaviour will be reported.
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Please call to inform us if you are delayed or need to cancel an appointment.
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Please give us your views. We hope for your recommendations as that is our finest compliment. We have systems for dealing promptly with patient’s complaints. If you are still not happy, you may take the matter up with the Dental Complaints Service on 08456 120540 or visit www.dentalcomplaints.org.uk.
NHS Dental Services Contacts: Complaints Manager or Patient Liaison Service (PALS), your local independent Complaints Advocacy Service (ICAS), Citizens Advice or visit:
Contact Us
Our Dental Receptionists are available by phone or in person throughout the session to help you with any queries relating to your care and treatment, to arrange appointments or to help with administration. We encourage you to visit the practice regularly and book your next appointment before you leave. If you are unable to keep an appointment please give us as much notice as possible. We endeavour to fill the appointment slot however if we are unable to, we may make a charge if you do not give 48 hours notice.
Please call 01372 363670 to speak to a member of staff or leave a message with your contact details and we will return your call as soon as possible.
Before and After Your Appointment
To ensure you receive the best possible care, our practice may email to give you a friendly reminder about your upcoming appointment. This reminder serves to confirm your availability and make any necessary adjustments to your schedule. We value your time and look forward to seeing you.
We also encourage you to put your appointment in your diary upon making an appointment, so as to not rely on our reminder.
After your appointment, we welcome your feedback. This helps us to continue excelling while also improving our services.
